Refund Policy

The Hillsborough County Black Chamber of Commerce (HCBCC) is committed to providing excellent service to its members, donors, and participants. This refund policy outlines our guidelines for processing refunds for online payments made towards membership dues, donations, and registration fees, while ensuring compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Membership Dues:

1. Refund Eligibility: Membership dues payments are non-refundable.
2. Exceptions: In exceptional cases, where an error has occurred in processing the payment or the member has mistakenly made a duplicate payment, the HCBCC will review such requests on a case-by-case basis and may consider issuing a refund.

Donations:

1. Refund Eligibility: Donations made to the HCBCC are generally non-refundable.
2. Exceptions: If a donor has mistakenly made an erroneous donation or there has been an error in processing the payment, the HCBCC will review such requests on a case-by-case basis and may consider issuing a refund.

Registration Fees:

1. Refund Eligibility: Registration fees for events, programs, or other services provided by the HCBCC are generally non-refundable.
2. Exceptions: In certain circumstances, such as event cancellation or rescheduling, the HCBCC may offer refunds or credits towards future events. The decision to issue a refund or credit will be made by the HCBCC on a case-by-case basis.

Refund Processing:

1. All refund requests must be submitted in writing via email or through the designated refund request form available on the HCBCC website.
2. The HCBCC will review each refund request within a reasonable timeframe and notify the requester of the decision.
3. Approved refunds will be processed promptly and refunded through the original method of payment whenever possible.
4. In cases where the original method of payment is not feasible for refund processing, the HCBCC will work with the requester to determine an alternative refund method.

PCI DSS Compliance:

The HCBCC adheres to the Payment Card Industry Data Security Standard (PCI DSS) to protect the security and confidentiality of cardholder data. All payment transactions processed through our website or any other authorized platform comply with the necessary PCI DSS requirements.

Contact Information:

If you have any questions or concerns regarding our refund policy, please contact us at:
- Email: [email protected]
- Phone: [Insert Phone Number]
Note: This refund policy is subject to change without prior notice. Please refer to the HCBCC website or contact us directly for the most up-to-date information.
By using the HCBCC website or making online payments, you acknowledge that you have read, understood, and agreed to this refund policy